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AGLC Holiday Closure

On behalf of Alberta Gaming, Liquor & Cannabis, we wish you happy holidays and a festive New Year. All AGLC offices will be closed from December 24, 2024 – January 1, 2025, including the prize payout offices. Should you have an inquiry during this time period, please email aglc.feedback@aglc.ca and someone will respond in the new year.  

The Customer Care Centre will remain open for modified hours during the holidays, with the exception of a closure on December 25.
 

AGLC Customer Care Centre

Toll Free: 1-800-272-8876

Hours of operation – Monday to Friday: 
Dec 24        8 a.m. – 6 p.m.
Dec 25        Closed
Dec 26        8 a.m. – 4:30 p.m.
Dec 27        8 a.m. – 6 p.m.
Dec 30        8 a.m. – 6 p.m.
Dec 31        8 a.m. – 6 p.m.
Jan 1           8 a.m. – 4:30 p.m.
Jan 2           8 a.m. – 6 p.m.

Licensing

Toll Free: 1-855-506-1066
Licensing will be closed from December 24 – January 1 and reopen on January 2, 2025.

Lottery Prize Payout Offices

Toll Free: 1-800-272-8876
The Prize Payout offices in St. Albert and Calgary will be closed from December 24 – January 1. The offices will reopen on January 2, 2025 by appointment.

Play Alberta

Toll Free: 1-833-920-1447
Open 24 hours, 7 days a week

Winner's Edge

Toll Free: 1-877-946-3343
Email: WinnersEdge@aglc.ca
Open 8 a.m. to 3:30 a.m., all year round

Alberta Cannabis Call Centre

Toll Free: 1-855-436-5677
Email: AlbertaCannabis@aglc.ca

Hours of operation – Monday to Friday: 
Dec 24        8 a.m. – 6 p.m.
Dec 25        Closed
Dec 26        8 a.m. – 4:30 p.m.
Dec 27        8 a.m. – 6 p.m.
Dec 30        8 a.m. – 6 p.m.
Dec 31        8 a.m. – 6 p.m.
Jan 1           8 a.m. – 4:30 p.m.
Jan 2           8 a.m. – 6 p.m.
 

Our Offices

All AGLC offices will be closed from December 24, 2024 – January 1, 2025, including the prize payout offices.

St. Albert

50 Corriveau Avenue
St. Albert, AB  T8N 3T5
Phone: 780-447-8600
Toll Free: 1-800-272-8876
Fax: 780-447-8989

Hours of operation: 
Monday to Friday, 8:15 a.m. - 4 p.m.

Calgary

310, 6715 - 8 Street NE
Calgary, AB  T2E 7H7
Phone: 403-292-7300

Hours of operation: 
Monday to Friday, 8:15 a.m. - 4 p.m.
Closed 12 - 1 p.m.

Red Deer

3, 7965 - 49 Avenue
Red Deer, AB  T4P 2V5
Phone: 403-314-2656

Hours of operation: 
Monday to Friday, 8:15 a.m. - 4 p.m.

Grande Prairie

100, 11039-78 Avenue
Grande Prairie, AB  T8W 2J7
Phone: 780-832-3000

Hours of operation: 
Monday to Friday, 8:15 a.m. - 4 p.m.
Closed 12 - 1 p.m.

Lethbridge

655 WT Hill Blvd South
Lethbridge, AB  T1J 1Y6
Phone: 403-331-6500

Hours of operation: 
Monday to Friday, 8:15 a.m. - 4 p.m.
Closed 12 - 12:30 p.m.

Email

Have a question, comment or just share a compliment? Fill out the form below and we will try to reach out to you within three business days.

Protection of Privacy - Personal information provided is collected in accordance with Section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act (the FOIP Act) and will be protected under Part 2 of that Act. It will only be used for the purpose collected. Should you require further information about collection, use and disclosure of personal information, please contact our privacy office at privacy@aglc.ca or via mail: AGLC, 50 Corriveau Avenue, St. Albert, AB T8N 3T5.

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