General
AGLC offices holiday closure
While AGLC offices will be closed from December 24, 2024 to January 1, 2025, a number of services remain available. More information on how to contact us over the holidays is available here.
Claiming expired slot, vlt or bingo tickets
Un-validated slot or vlt tickets that are more than thirty (30) days old are expired. Bingo account balances expire at the end of Game Day.
Following expiry, players can still make a request for payment from AGLC by submitting the following:
- Completed expired ticket form
- Original ticket(s)
Please send completed document(s) with the original ticket(s) to:
Alberta Gaming, Liquor & Cannabis
Gaming Revenue (Finance)
50 Corriveau Avenue
St. Albert, AB T8N 3T5
AGLC will review all requests for payment. Please note that this request may take up to two weeks to process once received.
For more information, please contact AGLC Customer Care: 1-800-742-7818