What is Reel Facts VLT Staff Training?

Reel Facts is a social responsibility training program designed to educate retailers and their staff on how to recognize the differences between responsible and problem gambling behaviour and appropriately respond to someone who may have a problem with their gambling.

Reel Facts Course

What topics are covered?

In this program, you will:

Understand the words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use, and
Learn that programs and services are available to help reduce the incidence of problem gambling.
Develop an awareness of responsible gambling

Who needs to take this program?

Reel Facts certification is mandatory for the following full-time and part-time staff:

Owners, managers, supervisors; and

All staff working at a liquor licensed premises having any involvement with patrons using VLTs, with the exception of positions identified in Licensee Handbook subsection 10.11.4.

Note: Deal Us In Phase One certification is acceptable in lieu of Reel Facts certification at casino facilities and RECs where staff may have involvement with VLT patrons.

When do I have to be certified?

Persons requiring Reel Facts VLT Staff Training certification must be certified within 30 days of their employment start date or before the expiration date on their certificate.

What is the timeframe to complete the program?

Learners are given 30 days from the date and time of registration. You may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends on the 30th day. After 30 days, you will need to reregister and start the course from the beginning.