Help

In the rare chance the LMS is unavailable, a notification will appear on AGLC.ca.

Your operating system and security settings may be blocking you from accessing the LMS. Try clearing your cache, using a different internet browser, try a different device or running the latest updates.  

Your operating system and security settings may be blocking you from accessing courses. Try clearing your cache, using a different internet browser, try a different device or running the latest updates. 

Yes! Learners must be 18 years old to create an account and access training courses.

If you have forgotten your password, click on “Forgot password”. Reset instructions will be emailed to the account on file. Please note, it may take up to 30 minutes to receive the password reset email.

Please contact us to have your accounts merged. You can email lms@aglc.ca or call our Customer Care team.  We will need your current first and last name, date of birth.  

Program purchases are final sale. Refunds will not be issued. 

Yes! All SMART certifications have an expiry date on them, your certificate is valid until the expiry date printed on your certificate.

If you are using the same account as you did in the BaseCorp system, it is recommended that you use the same email address as your active certifications have been moved into the new system.

At sign in, enter your email address and click Sign In. You will receive a “reactivation” notice and should receive a reactivation email within 30 minutes.

You will need to create a new account and then contact us to have your old information merged over. You can email lms@aglc.ca or call our Customer Care team. We will need your current first and last name and date of birth.

Complete the Account Information Change form with your updated information. You will be contacted to confirm the change. 

Complete the Account Information Change form with your updated information. You will be contacted to confirm the change. 

No. Vouchers purchased for the old learning management system do not work in the new system.

Yes! Log in to the LMS and select a course from the course catalogue. If you select a paid course, you can purchase up to 25 vouchers per transaction on the course payment screen. Note: if you do not want one of the vouchers to be automatically assigned to your account, make sure you uncheck “add to learning plan” checkbox. 

Yes! Log into your account and click the “My orders”  icon at the top of your screen. The number of vouchers and the voucher code is available in the top right corner of the page. If you have questions or concerns about your vouchers, email smartprograms@aglc.ca.

Once you have completed payment, a receipt will appear on screen. Right click and select Print to print or save if you are on a desktop computer. Screenshot to save if you are on a mobile device.

Once logged into your account, use the course library or search bar to find the program you want to enroll into. Click “Assign to me” to add the program to your learning assignments and add to cart to complete your payment (if payment is required).

Your password must contain between 12-255 characters, and include 3 of the following: Uppercase Letters, Lowercase letters, Numbers or Symbols.

Please contact us to have your accounts merged. You can email smartprograms@aglc.ca or call our Customer Care team.  We will need your current first and last name, date of birth.  

Please contact us to have your accounts merged. You can email smartprograms@aglc.ca or call our Customer Care team.  We will need your current first and last name, date of birth.  

No. Vouchers purchased for the old learning management system do not work in the new system. 
 

A user account can only be created once. Your email server may be blocking emails or the email may be in your spam/junk mail.

Contact us for further assistance.  

Login to your LMS account. Click on the History icon at the top right of the screen. Find the training record you need certification for and click the printer icon. 
  
You can also see your certifications on the Certification Check page, using your Registration ID. 
 

The system accepts American Express, Mastercard, Debit Mastercard, Visa and Visa Debit.

Create an account and then email smartprograms@aglc.ca with your name, Out of Province Recognition request, and a copy of your valid out of province ProServe equivalent certificate. 
 

Create an account and then email smartprograms@aglc.ca with your name, Out of Province Recognition request, and a copy of your valid out of province ProServe equivalent certificate.

Yes. Our certificates have been rebranded to a new design, but they still contain all the information you and your employer need to confirm your certification in AML or one of the SMART programs. The old version of the valid certificates are still acceptable and will be replaced with the new format at the time of recertification.

1. Navigate to “My learning assignments” (bottom of the page) and find the course that you want to convert to a voucher. Click the drop down arrow next to “Start Course” and click “remove”
2. A confirmation box will pop up asking you to confirm the removal of the course from your learning plan, click “yes”.
3. At the top of the home page, click “my orders” icon.  In the top right hand corner you will see “vouchers”, click the drop down arrow and you will see the voucher code.

If you need further assistance, please contact our Customer Care team.